Shipping
Orders placed before 12pm (UK time) Monday to Friday will be dispatched the same working day.
Orders placed after 12pm (UK time) will be dispatched on the next working day.
Orders placed on Saturdays, Sundays or Bank Holidays will be dispatched on the next working day.
Orders are dispatched Monday to Friday, excluding UK Bank Holidays.
You will receive an order confirmation email after placing your order, followed by a shipping confirmation email once your order has been dispatched.
Where tracking is available, your shipping confirmation email will include tracking information so you can track the progress of your delivery.
Please note that high-volume orders may require additional processing time.
Delivery Costs
Delivery costs are calculated at checkout and are based on the final delivery postcode and total product weight.
Delivery Times
Our standard delivery service has an estimated delivery time of 2 working days from dispatch.
Orders are delivered using Royal Mail 48 or DPD, depending on the destination, order and service selected.
Delivery times are estimates and are not guaranteed. Once your order has been dispatched, delivery is managed by the relevant courier service and delays can occasionally occur.
Remote & Offshore Deliveries
Deliveries to remote and offshore areas are charged at the applicable courier or postage rate, which will be calculated at checkout.
These areas may take longer to arrive than our standard quoted delivery time.
Remote and offshore areas include, but are not limited to:
- Northern Ireland
- Scottish Highlands
- Scottish Islands
- Jersey
- Guernsey
- Isle of Man
- Isle of Scilly
Delivery Issues
If your order has not arrived within 7 working days of receiving your shipping confirmation, please contact us using our contact form, providing your order number, and we will investigate this with the relevant delivery provider.
If your tracking information shows that your order has been delivered but you have not received it, please first check whether it has been left in a safe place or with a neighbour. If you are still unable to locate your order, please contact us using our contact form and we will investigate this with the relevant delivery provider.
If you are unavailable when delivery is attempted, the courier may leave your order in a safe place, with a neighbour, or provide instructions for rearranging delivery. This will depend on the courier service and delivery options available for your address.
Damaged, Missing or Incorrect Items
Please report any damage, shortage or incorrect item within 24 hours of delivery so that we can investigate and resolve the issue as quickly as possible.
Please contact us using our contact form, providing your order number and details of the issue. Photographs and batch numbers may be requested to help us investigate your claim.
Delivery Address
Please ensure that your delivery address is entered correctly at checkout.
Please note that we cannot accept responsibility for delays or failed deliveries resulting from an incorrect or incomplete delivery address provided at checkout.
If you realise that your address is incorrect, please contact us using our contact form as soon as possible and before your order is dispatched. While we will do our best to help, we cannot guarantee that an address can be changed once an order has been placed.
If an order is dispatched to an incorrect address and is subsequently returned to our warehouse, we will contact you to arrange redelivery. Additional delivery charges may apply.
If a delivery is returned to us because it could not be delivered, we will contact you to arrange redelivery. Additional delivery charges may apply.
Where We Deliver
We currently deliver to addresses within the United Kingdom only.
Customer Service
Our customer service hours are Monday to Friday, 9:00am–5:00pm UK time, excluding UK Bank Holidays.
We aim to respond to all enquiries as quickly as possible.
For delivery enquiries, please use our contact form.
