Each product page includes information about the product's purpose, key benefits, ingredients and directions for use.

Should you still need assistance, please contact our customer services using our contact form in the contact us section.

Start by considering your pet’s main skin, coat or grooming need.

Our products include solutions for deep cleaning, sensitive skin, white and light coats, curly and wavy coats, puppies, convenient everyday care and targeted areas such as paws, ears and the face.

The product pages explain the purpose of each routine to make choosing the right option easier.

Yes. Pet Head products are purposefully formulated for pets and designed around their particular skin, coat and grooming needs.

Human shampoos and personal-care products may not be suitable for pets, so we always recommend using products specifically intended for the animal and following the directions for use provided.

Only use a product on cats when the packaging or product page clearly confirms that it is suitable for cats.

Cats have different grooming and ingredient-safety requirements from dogs. Never assume that a dog product is suitable for a cat simply because it is designed for pets.

Yes, products can often be combined to create a routine suited to your pet’s individual needs.

For example, you may choose a shampoo for a particular coat type and complement it with a paw, ear or between-wash care product. Always follow the individual usage instructions and avoid applying products to areas for which they are not intended.

Our fragrances are selected for use within products specifically formulated for pets.

Always use follow the directions for use included on each product. Avoid contact with the eyes, inside of the ears or other sensitive areas unless the product has been specifically designed for that purpose.

Stop using the product and consult your veterinary professional should your pet experience an unexpected reaction.

Like humans Pet's can suffer with sensitivities that as owners we are unaware until we use a product.

If your pet experiences any adverse reaction discontinue use of the product and rinse the affected area thoroughly with clean water.

Contact your veterinary professional for advice, particularly when irritation persists or your pet appears uncomfortable.

Keep the packaging available so that you can provide the full product and ingredient information.

Please contact us through socials and include links to your social channels, audience information, location and an outline of your collaboration idea.

Our team regularly review opportunities based on current campaigns, markets and brand requirements.

We'd love to hear from you!

No, unfortunately, we do not have a physical store. However, our products are available from most major Pet Speciality retailers.

Browse our products, add your selections to the basket, and follow the checkout process. It's that simple!

We accept payments made via debit and credit cards, Apple Pay, Google Pay and Paypal.

Yes. Once you have completed your purchase you will automatically receive an invoice. Invoices will be emailed to the email address that you have supplied. If you have not purchased with us before please check junk folders in emails. If you have not received your invoice please contact us using the Contact Us page. Please supply your name, address and order number. This will help us trace your purchase.

Invoices can be downloaded from Account > Orders. Scroll to the end of the page to see your VAT invoice.

To use a discount code, simply add the products you would like to purchase to the basket and proceed to checkout. Before completing your purchase you will see a field labelled 'discount code' or 'promo code'. Enter the discount code into the field and click "Apply". The discount will be deducted from your total order amount. You can then proceed to payment.

If a discount code fails double check the code has been entered correctly. Discount codes are case sensitive. Discounts codes are limited to specific dates, ensure validity. Some discount codes have specific terms and conditions that must be met before the discount is applied.

Shipping rates vary are based on location and order size and weight of the goods. Please refer to our shipping policy for detailed information.

Yes. After placing your order on the website, you will receive a confirmation email that includes a tracking number.

Unfortunately delays can be encountered within the postal system from time to time. If you have not received your product within seven days please contact us using the form on our Contact Us page.

Yes, we accept returns within a specified period. Please review our return policy for more details

In the first instance you should contact the retailer that you made your purchase from. Each retailer will have their own individual returns policy, this can normally be found on their website. Company of Animals and Pet Head do not have access to their systems.

Pethead.com will only process refunds for products purchased directly from this site.

Select Apply for a Trade Account from the banner at the top of our website and complete the registration form with your business details. Once you've submitted your Trace Account Application, our team will review your details and get back to you within 48 business hours. Once your application is approved, you'll be able to access your professional groomer discount.

Trade accounts are available to eligible businesses purchasing our products for professional business use.

We aim to review new trade account applications and get back to you within 48 business hours. You will receive an email once your account has been approved or if we need any additional information.

Yes. If this is your first time using our new website, you may need to activate or register for an online account. Please use the email address associated that you have applied for your trade account with.

Yes, you can order at our regular RRP. However, trade pricing will only be available once your account has been approved and activated.

Trade accounts are subject to eligibility criteria. To be eligible you must be a professional dog groomer or operate a pet grooming business. If we are unable to approve your application, we have sent you an email to let you know. Please check your junk email folder.

Your trade discount is applied automatically at checkout. A 30% trade discount will be added to your basket once your order reaches the £100 minimum order value.

Prices are shown including VAT. VAT will be clearly displayed during checkout.

Promotional offers and discount codes may be subject to separate terms and may not always be used alongside existing trade pricing or other promotions.

Select the person icon in the top-right corner of our website. If you are using the same device you used to create your account, you can select Continue with Shop to log in. Alternatively, select More ways to sign in and enter your email address. You do not need a password. We use a two-step verification process, which is simple and more secure.

You do not need a password to log in to your account. We use two-factor authentication (2FA) because it's safer and protects against stolen passwords. Go to Log in and follow the two-step verification process. A code will be sent to your email, which you can use to complete your login. Please check your junk email folder.

Yes. You can update certain details by selecting the person icon in the top-right corner, going to Account, and then selecting Profile. 

For changes to your company name, billing information or other key business details, you may need to contact our Customer Services team. 

Yes. Log in to your account, go to Account > Profile, and edit your details.

Log into your account, add the products you require to your basket and proceed through checkout. Discount is applied at checkout.

There is no minimum order value. However, to receive the 30% trade discount, your order must reach a minimum value of £100.

No, you can order the quantity you need.

You can access your order history in your profile and order them again.

Yes. Go to Account > Orders, select the previous order and choose Reorder. 

I have placed an order but haven't received a confirmation email. What should I do? Check your junk or spam folder first. You can also view your order status within My Account. If you still cannot find your order, please contact us. 

Products may occasionally be unavailable, discontinued or temporarily removed from sale. 

New products available to your market and customer type will appear on the trade website once they become available to order.

Yes. More than one person from the same business can have access, but each person will need to register individually using the same business details.